Privacy Policy
Last updated: 16.07.2026
This privacy policy describes how TWIN 3D collects, uses and protects the personal data of users of the website twin-3d.com, in accordance with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978, as amended (the Data Protection Act).
1. Data controller
The data controller is:
TWIN 3D — SARL (limited liability company) with a share capital of €15,000
19, rue Jean Brébion — 49100 Angers — France
Angers Trade and Companies Register (RCS) 893 926 402
Email: info@twin-3d.com
Telephone: +33 (0)9 85 03 69 42
2. Data collected
We collect only the data necessary for the purposes described below:
- Contact data: surname, first name, email address, telephone number, company and message content, entered via the contact form.
- Browsing data: IP address, browser type, pages viewed and traffic data, collected via cookies and audience measurement tools.
- Business relationship data: information exchanged in connection with a quotation, an order or a service.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Responding to enquiries sent via the contact form | Pre-contractual measures / legitimate interest |
| Managing the business relationship (quotations, orders, services) | Performance of a contract |
| Complying with our legal and accounting obligations | Legal obligation |
| Measuring audience and improving the site (analytics cookies) | Consent |
| Ensuring the operation and security of the site (technical cookies) | Legitimate interest |
4. Recipients of the data
The data is processed by authorised TWIN 3D staff. It may be passed on to technical service providers (processors within the meaning of the GDPR) acting on our behalf and on our instructions:
- OVH SAS — website hosting (data stored in France / the European Union);
- Google Ireland Ltd — audience measurement via the analytics tools integrated into the site.
No data is sold or transferred to third parties for commercial purposes.
5. Transfers outside the European Union
Certain service providers (in particular audience measurement tools) may transfer data to countries outside the European Union. These transfers are covered by appropriate safeguards: an adequacy decision of the European Commission (including the EU–US data protection framework, the “EU-US Data Privacy Framework”) or standard contractual clauses.
6. Retention periods
- Enquiries via the contact form: up to 3 years from the last contact, where there is no contractual relationship.
- Data relating to the business relationship: for the duration of the relationship, then archived in accordance with statutory time limits (in particular 10 years for accounting documents).
- Cookies and trackers: consent is retained for 6 months; the lifespan of cookies does not exceed 13 months.
7. Cookies
The site uses cookies that are necessary for it to function properly, as well as audience measurement cookies. When you first visit, a banner allows you to accept, refuse or configure the placing of non-essential cookies. No cookie requiring consent is placed without your prior agreement.
You can change your choices at any time via the site’s cookie management module or your browser settings.
Details of the cookies used on the site:
You can change your choices at any time:
8. Data security
TWIN 3D implements appropriate technical and organisational measures to protect personal data against loss, alteration, disclosure or unauthorised access.
9. Your rights
In accordance with the applicable regulations, you have the following rights over your data: the right of access, rectification, erasure, restriction, objection and portability, as well as the right to withdraw your consent at any time and to give instructions on what happens to your data after your death.
You can exercise these rights by writing to info@twin-3d.com or by post to the registered office address, providing proof of your identity. You will receive a reply within one month.
If, after contacting us, you believe that your rights are not being respected, you may lodge a complaint with the CNIL (www.cnil.fr).
10. Changes to the policy
TWIN 3D reserves the right to amend this privacy policy at any time, in particular to adapt it to legal or regulatory developments. The applicable version is the one in force on the date you consult it.
